Jubba Security Company wishes to provide its employees legal and ethical work environment without fear of jeopardizing their work. Jubba Security gives full respect and recognition to the significance of grievances. If you have any kind of grievance related your employment with the company, you first bring your attention to the supervisor and, if necessary, to the upper-level management. To implement of these the following grievances procedure should be followed:

Grievances and procedures:

It is the purpose of this procedure to help maintain a positive work environment with respect and responsibility towards each other. The grievances procedure is also intended to avoid unnecessary employee claims and company legal exposure. The company cannot promise that your specific grievance or complain will result in the action you request or that you will be satisfied with the outcome of the grievance procedure.

1. If you feel that you there is grievances on the part of the company, we request that you bring your concern to the immediate attention of the supervisor.
2. If you have discussed this matter with your supervisor and still you feel that you did not receive the appropriate response, we request that you present your concerns to your supervisor in writing. Please indicate your exact issues you have concerned and steps you believe will solve the problem.
3. If you did not receive a sufficient response to your written complaint within 2 working days from providing to your immediate supervisor, you should contact the next chain of command which is the manager.
4. The manager will arrange a conference together with your supervisor to resolve the problem
5. If the employee did not certify the outcome of the manger, then the grievances should be forwarded to the Human Resources for further review. The Human Resource will prepare the review document and schedule meeting with the upper management within 3 days
6. The Jubba Security HR and the upper management will provide chance to the employee to present their grievances and review the case investigation that was documented from the beginning. The upper management will investigate the facts in the case and finally make a decision to solve the case
7. The upper management will respond in writing and provide abroad explanations regarding the verdict of the case. Jubba Security is confident that If the employee is not happy with the outcome, then he/she has the right to request for an appeal. The is consist the Jubba Security company CEO and the board of Directors.
8. The appeal processes, the company CEO and the board of Directors will review the case and hold a hearing motion to consider the employee grievances. The Senior management and the board of directors will try to resolve the case. Before the decision is made the employee will be discussed the existence of third party arrangement if he/she is not accepting the decision reached by the board. The employee will be given a full report regarding their decision and this report will be the final solution to the grievance.